play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 9879568283
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
First, check your internet connection to ensure a strong signal. If you still receive a weak signal, click on "send OTP" and wait for the code to arrive. If you don't receive the OTP within the allotted time, you can contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use your active phone number. If your number has changed, submit your updated KYC details to customer support via email to transfer your account. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the app without any problems. Once installed, you can access the newly updated app.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal limit compared to other apps. Withdrawals are only possible for the money earned from gaming, not the bonus amounts collected. This means users can access their earned rewards but must keep their bonus funds separate.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details in this app, which includes saving your Aadhaar card, UPI, and bank account details. This will ensure a smooth and secure onboarding process. Completing these details is a mandatory requirement for the application.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services generally complete the process within 30 minutes to 3 hours. However, payment delays may occur, requiring users to wait up to 24 hours. This exception to the usual timeframe highlights the importance of patience when processing transactions through the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section to see if there are any issues with your withdrawal request. If the problem persists, rest assured that your funds will be added to your wallet account within 24 hours. If the issue still doesn't resolve, you can reach out to their care centre for assistance.
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